Monday, March 2, 2009
the FIRST....SECOND.....then....THE END???
Early in the morning ,
my mum brought me to the clinic to take her medicine
Why i ' m going with her ?
Because i ' m going to work as a receptionist in that clinic !!!!
How did i get the job ?
Actually my mum gained the job for me ( =.= )
The doctor quite funny
She asked my mum to ask me
whether i want to work for her or not .......( why doesn't she ask me =.= )
The reason i said yes
just because she promised to find someone to teach me before i start working
But.......
when she came
she straight away walked into her room
asked kakak gave me the colourful files and a patients appointment list
( Oh my god!!! What's going on here !!! I ' m so blur and blank !!!! )
Before i could asked anything
she asked me to find a patient's record for her ( Who can tell me where is the records!!!!)
I told her i don't know
Then ,
i saw kakak brought all the files into the doctor's room again !!! ( i guess that is the file she need )
I was so scared and helpless ( Where is the miss who going to teach me !!!!!!)
"Ring........ " the telephone was ringing at the reception desk
I picked up my courage and walked near the telephone
" Hello....."
Before i finished my sentence,
" Alo , sini (the name ) clinic kah? saya nak cakap dengan doktor !!! "
( A Malay lady works from TUES - FRI . i work on SAT - SUN )
The patient thought that i was the Malay lady =.=
" Em..... uncle ! May i help you ? Could you speak Mandarin or English ? "
(Two Chinese were using Malay language in their conversation !!! Weird right ? )
actually i don't understand his BM
after i wrote down his problem
then another problem was coming to me!
Where should i find the patient record?
Finally,
i saw a lot of files placed peacefully under the desk !
( can't they make some noise to tell me where they are!!!!! )
Then,
i started to find their records by referring to the name lists (which contain hundreds of names!!!)
( the patients don't have personal file but in a group or family !!!)
Everything was so complicated and confused !!!!!
Why confused?
She dint tel me
-which is the document that contains the patient's name and file's number in the computer
-what should i do before i bring the patient into her room
-what should i do before i give her the patient's file
-what is my duty as receptionist in her clinic ( must follow her rules )
-what should the patient do before they meet her
-what is the meaning of give her two more minutes ( that's mean - do not disturb me !!)
She dint tell me anything !!
If i asked ,
THEN....
she asked me to be more smart and TRY TO find out everything myself !!!!
I tried to ask kakak and the guy who works as herb cooker whether they knew what is my duty!
(Kakak teaches me how to use the phone and connect the phone calls into the doctor's room^^)
(The guy really terrible!He doesn't know anything!If he know, he just keep quiet until i ask him)
kakak helped me a lot but the guy more worse than me!!!
Then ,
the day ended up with her anger and disappointment !
Do you know what is the most embarrass moment ?
" What you had learned in your school ? Why you seem like know nothing !! " ( this hurt me a lot )
( She dint tell me what she want and expect me know her thought!!!! )
" How many time u want me to repeat the same thing ? "
( you know what...... her files are so messy and unsystematic ! i have spent more then half of the day to find the files and yet still can' t find it =.=//// )
Finally,
she told me that
kakak already brought the files in
that's why you can't find it outside ( zzZZZZzzz )
" Why you always repeat the same mistake !! "
( why she always make me confuse ! )
When i asked patient to fill up the form
she said she got the patient's form there
and asked me brought them straight into her room
when i came out
then she intercom me that she doesn't have the form ( what!!!!)
It's hard to communicate with a doctor !!! ( who likes to make her own weird rules )
"You had spoilt the image of the clinic ! You had make the clinic seem so unsystematic! "
You know why she said that ?
because.....
she can't find a dato's file and make her so embarrass ( i had told her the file no.)
Let me share with you something funny that happened in the clinic
- after three hours i worked , she wanted to fire me (so embarrass =.= )
- but before i went home , she gave me another chance to come back tomorrow
(actually i just want my payment )
-i cried by hugging the files under the desk because i really can't find it (all in her room .......)
-When i stood up , i knocked my head and legs ( haven't finish )
- and then...... the whole table collapsed ( so embarrass =.= )
-then the patients were shocked and started laughed at me ( i hide my face under the ground )
-first call "miss can u help me ask doctor ........... " ( doctor was busy )
-second call " miss do you help me ask doctor........."
-third call " why you so irresponsible ! Do you really ask doctor ......"( i told doctor but she dint reply .......zzzzZZZZzzzz )
-f0urth call " MISS TANNNNN.............." Oh My God ! i was going crazy !
WOW,
This is my first day working there !!!!
Second day ,
everything was getting better
but i was still scolded
( because i can't find the file ... she keep the record in the wrong file ...zzzzZZZZZzzz )
then she wanted to fire me again =.=
but at the lunch time ,
she asked me GAMBATEH !!! ( What does she really want from me ? )
This is because i found the document where recorded all the patient's information in the computer
then i helped her typed in the new patient's information
(maybe this make her change her mind )
helped her solve some problems !
received the phone call ( now i can handle the uncle and aunt very well )
everything goes smooth ^^
Before i went home ,
i intercom her again ( to get my payment )
"Do i have to came again next SAT ?"
"I will let you know next SAT ! Now you can go ! " ( how's my payment T.T )
So i go without payment and blur !
Is this the end for my first job ? =.=
catty @ 1:04 AM
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